Privacy Policy

Smart Island WIFI Limited
Last updated: August 18, 2026

Smart Island WIFI Limited (“Smart Island WIFI,” “SmartNet,” “we,” “us,” or “our”) respects the privacy of our customers and users. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our internet services, websites, customer-support channels, WhatsApp communications, and SmartNet AI Support services.

By contacting us or using our services, you acknowledge the practices described in this Privacy Policy. This Privacy Policy is separate from, and should be read together with, our service terms and policy agreements.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

Your name, telephone number, email address, billing or service address, and account information.
Information needed to provide, activate, maintain, bill, support, suspend, restore, or terminate internet and related services.
Customer-support requests, service complaints, troubleshooting information, and communication history.
WhatsApp identifiers, your WhatsApp phone number, and the content of messages you send to our WhatsApp support channel.
Technical and service information reasonably necessary to diagnose connectivity, equipment, account, or service issues.
Transaction, payment-reference, invoice, receipt, and account-balance information when applicable.
Website and system information such as IP address, browser/device information, timestamps, security logs, and similar operational data.

2. How We Use Information

We may use information we collect to:

Provide and manage Smart Island WIFI / SmartNet services.
Identify customers and locate the correct customer or service account.
Respond to questions, complaints, service requests, billing inquiries, and technical-support requests.
Send service-related notices, receipts, invoices, payment reminders, outage or maintenance notices, and other customer communications.
Operate, secure, troubleshoot, monitor, and improve our systems and services.
Prevent fraud, abuse, unauthorized access, or misuse of our services.
Comply with applicable legal, regulatory, accounting, and record-keeping obligations.

3. WhatsApp and SmartNet AI Support

We may use WhatsApp Business Platform and automated or artificial-intelligence tools to assist with customer support. When you send a message to our WhatsApp support channel, your phone number, message content, and related message metadata may be processed so that we can receive the message, determine an appropriate response, and reply to you.

Automated systems may help classify requests, draft or provide responses, and route issues for further handling. Where an issue requires account-specific action, technical intervention, payment verification, or human judgment, we may require additional verification or escalate the matter to an authorized representative.

WhatsApp communications are also subject to the privacy and data-processing practices of Meta Platforms and WhatsApp, which operate the WhatsApp Business Platform.

4. How We Share Information

We do not sell customer personal information. We may disclose or make information available only when reasonably necessary for legitimate business or legal purposes, including to:

Technology, hosting, communications, payment, security, accounting, and customer-support service providers acting on our behalf.
Meta Platforms / WhatsApp when necessary to send or receive WhatsApp Business messages.
Authorized contractors or agents who assist with installation, maintenance, repair, support, or service delivery.
Government, regulatory, law-enforcement, court, or other lawful authorities when disclosure is required or permitted by applicable law.
Other parties when you direct or authorize us to share information.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including customer support, account administration, billing, security, dispute resolution, legal compliance, and legitimate business record-keeping. Retention periods may vary depending on the type of information and our legal or operational requirements.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No internet-based or electronic system can be guaranteed to be completely secure, and customers should avoid sending unnecessary sensitive information through ordinary messaging channels.

7. Your Choices and Privacy Requests

You may contact us to request access to, correction of, or deletion of personal information associated with you, subject to identity verification and any information we are required or permitted to retain for legal, security, billing, dispute, or other legitimate purposes.

If you no longer wish to receive non-essential WhatsApp communications from us, you may tell us through WhatsApp or contact us using the details below. Service-related messages may still be sent where necessary to operate or administer your service.

8. Children

Our services are intended to be contracted by adults or persons legally authorized to enter into service arrangements. We do not knowingly use our customer-support systems to solicit personal information from children.

9. Third-Party Services and Links

Our websites or communications may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Smart Island WIFI Limited is not responsible for the privacy practices of third parties that we do not control.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. The “Last updated” date above identifies the most recent revision. Material changes may also be communicated through our website or other appropriate customer communication channels.

11. Contact Us

For privacy questions, data requests, or concerns regarding this Privacy Policy, contact:

Smart Island WIFI Limited
Email: rohanmcknz@yahoo.com
Website: https://smartislandwifi.com/